What is ITIL?

Sasha Andrieiev
2 min readFeb 19, 2021


ITIL ( Information Technology Infrastructure Library) helps organizations across industries offer their services in a quality-driven and cost-effective way. The framework was developed in the 1980s, and the most recent update to version 4 was published in February 2019. ITIL provides a robust framework for identifying, planning, delivering, and supporting IT services that can be adapted and applied to all business and organizational environments. ITIL focuses on values, roles, processes, metrics, and activities and not on tools used.

Core ITIL Components

  • ITIL Service Strategy
  • ITIL Service Design
  • Service Transition

The main principles of ITIL

  • Focus on value
  • Keep it simple and practical
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Collaborate and promote visibility

Who Benefits from ITIL?

  • Organizations
  • Managers
  • Developers

The ITIL framework is used by organizations of all sizes across vertical industries and countries worldwide. ITIL process framework objectives include delivering valuable service offerings, meeting customers' needs, and achieving the business goals of an organization. In the proper practices of ITIL service management, the component parts of the life cycle are clearly defined to describe the process of how to initiate and maintain services. It is impossible to implement and manage services with optimal efficacy and efficiency without the ITIL lifecycles. It is crucial to abide by the ITIL life cycle principles so that IT services can run smoothly. Since the business environment is constantly changing, the ITIL library also needs to change and improve to meet best all the requirements put forward by the modern world. If you’d like to work with a team whose management and development practices are fully aligned with ITIL, you can contact our team.




Sasha Andrieiev

CEO & Co-founder at Jelvix | Digital Leader| Innovation Expert | www.jelvix.com