A Complete Guide to Chatbot Development: From tools to pricing

Companies aspire to provide better self-service ability to make the customer experience more appropriate and familiar to consumers. The adoption of chatbots is rapid among many B2C -related industries such as hospitality, banking, eCommerce, healthcare, and go on.

The primary purpose of all chatbots is to take human inquiry, understand information, and provide a relevant answer based on its knowledge. Bots are used inside chat applications, and people’s interactions with the bot are sequential. Another feature of chatbots is also data-gathering tools that help organizations understand their customers’ most frequent questions. Chatbots can capable accept commands in both oral and writing forms.

Chatbot features:

  • Human-like approach
  • Rich functionality chats
  • Extended support
  • Predictive in nature
  • Simple purchase process

Main types of chatbots:

  • Rule-Based chatbots
  • Machine Learning-based chatbots

If you want to create a chatbot — there are many ways to implement your idea. Self-service platforms provide many tools that can help to build a bot.

Chatbot development platforms:

  • IBM Watson open multi-cloud platform
  • Google Dialogflow
  • Azure Bot Service platform

In our opinion, the best product is a custom product, and we recommend to create a chatbot from scratch.

The most common question is how much it cost. Our detailed article can answer such questions if you want to know this information in hours and numbers.


CEO at Jelvix | Global Technology Partner for Software Innovation and Industry-Leading Solutions https://jelvix.com/