A Complete Guide to Chatbot Development: From tools to pricing
Companies aspire to provide better self-service ability to make the customer experience more appropriate and familiar to consumers. The adoption of chatbots is rapid among many B2C -related industries such as hospitality, banking, eCommerce, healthcare, and go on.
The primary purpose of all chatbots is to take human inquiry, understand information, and provide a relevant answer based on its knowledge. Bots are used inside chat applications, and people’s interactions with the bot are sequential. Another feature of chatbots is also data-gathering tools that help organizations understand their customers’ most frequent questions. Chatbots can capable accept commands in both oral and writing forms.
- Human-like approach
- Rich functionality chats
- Extended support
- Predictive in nature
- Simple purchase process
Main types of chatbots:
- Rule-Based chatbots
- Machine Learning-based chatbots
If you want to create a chatbot — there are many ways to implement your idea. Self-service platforms provide many tools that can help to build a bot.
Chatbot development platforms:
- IBM Watson open multi-cloud platform
- Google Dialogflow
- Azure Bot Service platform
In our opinion, the best product is a custom product, and we recommend to create a chatbot from scratch.
The most common question is how much it cost. Our detailed article can answer such questions if you want to know this information in hours and numbers.